Avoiding the seduction of technology

Posted by on Mar 2, 2017 in New Technologies | No Comments
Avoiding the seduction of technology

This article has been co-written with Tracy Pilar Johnson, PhD, Bill & Melinda Gates Foundation, Senior Program Officer, User Experience and Innovation. In technology innovation, there typically isn’t much hesitation or doubt about whether we should promote or even push technology. And why not? Sure, there will be some resistance among those who “don’t get it […]

CES 2017: Automation isn’t just about robots

Posted by on Jan 16, 2017 in Events | No Comments
CES 2017: Automation isn’t just about robots

You can always tell when you run into someone who just got back from CES: the gravelly voice, the fatigued body language, the sudden aversion to light; it’s quite apparent the toll that the world’s premier Consumer Electronics Show puts on its participants. Add that the conference takes place immediately after the holidays—seemingly at the exact […]

VR = Very Real … hype-wise, anyway, at SXSW

Posted by on Mar 16, 2016 in Events | No Comments
VR = Very Real … hype-wise, anyway, at SXSW

It was hard to miss the fact that virtual and augmented reality were the “big things” at SXSW Interactive 2016. In fact, at this year’s version of Austin’s awesome film, music and interactive festival, you couldn’t throw a six-string or a Mr. Robot top hat without hitting something (or someone) wearing VR glasses in one […]

CES 2016: making sense of the madness

Posted by on Jan 19, 2016 in Events | No Comments
CES 2016: making sense of the madness

Since the beginning of time—or at least as far back as I can remember—this has been the drill: the holidays, New Years, and CES.  Every year, that’s what a significant number of people do, myself included.  This year was no different—aside from the fact it was (no joke) a cold and rainy first week of […]

Bridging the gap between ethnographic practice and business

Posted by on Sep 9, 2015 in Innovation Strategy | No Comments
Bridging the gap between ethnographic practice and business

At this year’s Consumer Electronics Show in Las Vegas, I was enjoying a salad with a technology executive, in your typical CES “let’s grab a quick lunch in between two meetings that are only one hotel but somehow one hour apart from each other”. The executive was describing all the research that his company has […]

2015: navigating disruptive shifts

Posted by on Jan 13, 2015 in Innovation Strategy | No Comments
2015: navigating disruptive shifts

Welcome to 2015! As of January 1, we are officially halfway through the decade. Another group of Millennials will turn 30 this year. Bestie, binge-watch and YOLO are now recognized words in the Oxford dictionary. Fiscal crisis, income inequality and the Sony Pictures hack deservedly dominate the headlines. And some things change, some stay the […]

The Thing about the IoT: Improving Customer Experience

Posted by on Oct 23, 2014 in IoT & Data | No Comments
The Thing about the IoT: Improving Customer Experience

Everybody wants the Internet of Things to become a “thing”. We’re holding Internet of Things World Forums, discussing how it can help improve efficiency and impact top-and-bottom lines for enterprise, and creating tools like our Guide to Succeeding in the IoT. We’ve proven there are plenty of useful things we can do with connected devices. […]

How the smartwatch needs to be more than just a smartphone on your wrist

Posted by on Sep 8, 2014 in Innovation Strategy | No Comments
How the smartwatch needs to be more than just a smartphone on your wrist

We’ve been saying for a while now that, for a smartwatch, fashion is just as important as function. But so far, very few wearable devices have delivered on that idea. That’s why it was great to see the Moto 360 smartwatch hit the stores last week, as it’s a good looking smartwatch that is enough […]