Making a Claim: Insurance needs to change with the times

Posted by on Sep 30, 2016 in New Consumers | No Comments
Making a Claim: Insurance needs to change with the times

As Pay-per-mile insurance startup Metromile raises $191.5M, and plans to acquire Mosaic Insurance, it becomes clear the insurance industry is on the verge of disruption. At Claro we believe one of the drivers of this disruption is a new customer and a new generation, who expect and demand more relevant offers. Digital Natives and Millenials* – […]

Healthcare customer experience – your next great (and required) differentiator

Posted by on Jul 28, 2016 in New Consumers | No Comments
Healthcare customer experience – your next great (and required) differentiator

Patients are no longer patients; they have become customers; and customers conceive of ‘healthcare’ more holistically today than patients ever imagined they could. It’s not simply diagnostics, treatment and prevention, but how they conduct their lives and make intentional choices. The scope of health is also much bigger – these customers see the direct connections […]

Automotive retail: catching up with customer expectations

Posted by on May 10, 2016 in New Consumers | No Comments
Automotive retail: catching up with customer expectations

Car technology is far outpacing the automotive retail experience. With massive progress on connected and self-driving cars, one wonders why the buying experience often fails to generate as much attention or investment dollars. One car manufacturer that is not only rethinking the car but also the way it’s sold is Tesla Motors. In addition to […]

Will connected cars lead us down the road to a better customer experience?

Posted by on May 12, 2015 in New Consumers | No Comments
Will connected cars lead us down the road to a better customer experience?

Cars have always been about the experience: the fresh leather smell of the interior, the engine sound, the feeling of freedom and independence. But now the experience is broadening and includes the Internet too. Connected cars, the term for vehicles connected to the Internet, are already on our roads and their numbers are expected to […]

Digital evolution: cause for a retail revolution?

Posted by on Mar 16, 2015 in New Consumers | No Comments
Digital evolution: cause for a retail revolution?

With technology continuously pushing the boundaries, disrupting businesses and driving behavioural change, we now see the rise of new empowered consumers. They have limited attention and unlimited choices; armed with a phone that serves as the new interface, bridging their physical and digital experiences. This new breed of shopper is steadily working himself into business […]

Banking on Digital Natives: why banks must innovate to stay relevant for the future

Posted by on Jul 22, 2014 in New Consumers | No Comments
Banking on Digital Natives: why banks must innovate to stay relevant for the future

Through much of the twentieth century the bank was the building near to where we lived, where we deposited our salary, held some savings, and where maybe we asked for a mortgage. Our interactions with banks involved cheques, Paying-in-Books and meetings with men in ties with polished shoes. There was frequent paper form-filling and sending […]

Etsy’s Randy Hunt talks about disruption through small things

Posted by on Jul 1, 2014 in New Consumers | No Comments
Etsy’s Randy Hunt talks about disruption through small things

When I enter the room, late and shameful, I almost bump into Randy Hunt in his pink neon sneakers. He is dressed in total whiteness- white shirt, white jeans- except for his sneakers, which glare out from the whiteness above. I have interrupted his presentation about his work at Etsy, but he doesn’t seem bothered. […]

Join Claro’s new consortium on disruptive shifts in financial services for digital natives

Posted by on Jun 18, 2014 in New Consumers | No Comments
Join Claro’s new consortium on disruptive shifts in financial services for digital natives

Join Claro’s new project focused on the major disruptive shifts in financial services The global innovations team of Claro Partners and the strategic arm of leading financial advisory firm Anthemis Group have joined forces to launch a new range of consortium projects to dive deeper into major disruptive shifts in financial services. The first project […]

Disruptive Shifts in Middle England: The Access Economy’s Mainstream Turn

Posted by on Apr 11, 2014 in New Consumers | No Comments
Disruptive Shifts in Middle England: The Access Economy’s Mainstream Turn

Last week I was in England and I took the train from Chelmsford to Norwich. The journey was smooth and uneventful. As we travelled passengers were feverishly using their digital devices for all kinds of activities. The mood in the carriage was as flat as the countryside outside. Everyone was silent, entertained and connected, utilising […]

Letting go of ownership in a world of connected data

Posted by on Jan 21, 2014 in New Consumers | No Comments
Letting go of ownership in a world of connected data

Big data can be a hard to grasp concept, but in order to make it more tangible many people refer to the three Vs: volume, variety and velocity. Indeed, this does help us to grasp the vastness of big data, but it misses the most defining characteristic of data in our contemporary lives – that […]

Can friction actually add meaning to digital interactions?

Posted by on Dec 9, 2013 in New Consumers | No Comments
Can friction actually add meaning to digital interactions?

Nelson Mandela passed away last week. His death was the main theme on social media- posts, tweets, likes… I saw the same posts replicated all through my networks. Everyone was so sad. Everyone “liked” Mandela. In the last decade digital has transformed from something cool and curious to simply becoming a ubiquitous part of our […]