Privacy policy

This policy is effective May 25, 2018.

Claro Partners, Carrer de Provenca, 290, 3 1-A. 08008 Barcelona  (“we”, “us”) are committed to protecting and respecting your privacy. This Privacy Notice (together with any other documents referred to in this document) sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment and general business communication. Please read the following document carefully, to understand our views and practices regarding your personal data and how we will treat it.


For the purpose of the General Data Protection Regulation (“GDPR”) the Data Controller is Claro Partners



Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

  • Access to your personal data and to certain other supplementary information that this Privacy Notice is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Request the erasure of personal data concerning you in certain situations
  • Request access to the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal data concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal data
  • Otherwise restrict our processing of your personal data in certain circumstances.





We collect and process some or all of the following types of information from you:

  • Your name, email address and any other contact information for you.
  • If you contact us, we may keep a record of that correspondence.
  • With regards to job applications, we collect and process the following information:
  • Information that you provide when you apply for a role. This includes information provided through an online job site, via email, in person at interviews and/or by any other method.
  • We process personal details such as name, email address, address, date of birth, qualifications, experience, information relating to your employment history, skills and experience that you provide to us.
  • A range of data from research participants. The research participants we work with will always have given explicit, informed consent for us to source the data we’ll be collecting on them. During the research we collect photos, audio, videos and notes



We do not collect information from other sources. The only information we collect has been provided by yourself.






Our processing of personal data is in the interest of company productivity and development, such as recruitment, and the communication with existing and potential clients and partners. The lawful basis’ on which we process personal data are consent, contract and legitimate interests.


The relevant excerpts from the General Data Protection Regulation are below:

Article 6(1)

(a) the data subject has given consent to the processing of his or her personal data for one or more specific purposes;


(b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;


(f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.



We use information held about you in the following ways:

  • For business related communications
  • For authentication when logging into our client portal
  • With regards to job applications, we process the information in the following ways:
  • To consider your application in respect of a role for which you have applied.
  • To consider your application in respect of other roles.
  • To communicate with you in respect of the recruitment process.
  • To find appropriate candidates to fill our job openings.
  • To produce insights reports, presentations, deliverables and workshops for our clients






We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.


We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.


Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore any transmission remains at your own risk.



We store your personal data in our business systems.


We will not intentionally transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law. However, the data that we collect from you and process may be stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for our providers, such staff may be engaged in the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.


In particular, your data may be accessible to i) our suppliers’ staff in the North America or ii) may be stored by our suppliers hosting service provider on servers in the USA as well as in the EU. The USA does not have the same data protection laws as the EEA.



We will securely retain your data for up to 10 years, after our most recent communication.


Your personal information will be deleted on one of the following occurrences:

  • Deletion of your personal information by your request or
  • At the end of the retention period, unless otherwise stated by yourself.



For further information on your rights, including the circumstances in which they apply, see the EU General Data Protection Regulation.


If you would like to exercise any of those rights, please:

  • Contact us using our Contact details below,
  • Let us have enough information to identify you,
  • Let us have proof of your identity and address, and
  • Let us know the information to which your request relates.



All questions, comments and requests regarding this Privacy Notice should be sent via to or by post, Carrer de Provenca, 290, 3 1-A. 08008 Barcelona.