claropartners | Redesigning Immunisation
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Redesigning Immunisation

Redesigning Immunisation

BUSINESS DESIGN
Healthcare

How can we redesign immunisation records and supply chains to better meet the needs of all stakeholders who use them?

A major player in global healthcare development wanted to improve immunization rates across Cameroon, Ethiopia, Liberia, Nigeria, Rwanda and Uganda.

 

In turn, we engaged with cross-country caregivers, health workers and administrators to understand their needs in the context of their day to day lives. We then led a cross-country workshop with national health officials to co-create new solutions and share best practices when it comes to the funding, production, distribution and use of vaccines.

Challenge

Our client was one of the world’s biggest funders of innovative practices in global immunisation, aimed to improve vaccine-related health outcomes across Africa.

 

They understood that adopting a more holistic consideration of the child health card’s design, functionality and distributions system would encourage country interest and uptake across the continent.

Approach

We conducted cross-country field research to understand the needs of caregivers, health workers and administrators within the context and constraints of their daily lives.

 

Then we led open innovation workshops to help local, regional and global health administrators and experts adopt a user-centered approach to revitalize vaccination supply chains and programs.

 

Our client is a major funder, but successful outcomes of their funded projects is dependent on other global development partners, specialised implementation organisations and national ministries. Therefore, we focused on developing empathy amongst all stakeholders, providing a clear understanding of our process and methodologies, and alignment of everyone’s objectives to ensure continued momentum within each country.

Impact

Upon conclusion of four-day workshops, we equipped each participating country representative with an action plan and a compelling business case to gain buy-in of new supply chain initiatives and solutions back home.

 

All country participants also left the workshops with paper and digital prototypes of their improved records, as well as a specific arguments for key decision makers, and a clear action plan to move forward with pilot projects.

 

All the above workshops were created by the country teams themselves, so they understood the proposed solutions, believed in them and the evidence that led to them. This transferred the conviction of the importance and value of a user-centered approach to new solutions.