The Retreat: An intimate experience to explore the future of financial services

This past week Claro Partners Co-Founder Aldo de Jong and Sr. Associate Alejandro Ugarte spoke and attended the Payments International Conference in London to exchange ideas with industry experts and dig deep into the payments value chain. As part of the conference, Claro and KNect365 organised a one day retreat on the “Future of FinTech” where we brought together industry thought leaders such as Chris Skinner – Host of FinTech insider, Louise Beaumont – co Chair of Open Banking Group, David Birch – Director of Consult Hyperion, amongst many others. The goal of the retreat was to provide participants with a new conference experience, one where they get to interact more intimately with the content while forging deeper relationships with other participants.

Over the course of the retreat we split up into small groups where facilitators and industry experts helped participants explore multiple topic areas ranging from innovation in payments to designing financial services for digital natives. The concrete ideas and concepts that were generated are confidential to those who attended. We would however like to share with you some high-level insights from this session.

Game Changing Payments Innovation

– A lack of interoperability has caused the payments world to be highly fragmented as banks are flooded with choice and thus are still tinkering with proof of concept pilots.

– Financial Services is seeking a platform like infrastructure, think utility company, that is scalable and capable of network effects. Tech giants and their large use base are a continuous threat that banks need to be mindful of.

This session was guided by Stuart Hall, Partner at iBe, and Jonathan Hayes, Founder of Dinube

Serving Digital Natives

– Digital natives seek transparency in their financial services and put a premium on personalised experiences and superior customer service. By improving their customer feedback loop banks can begin to tap into the unmet needs of this cohort and design products and services that fit into their life context.

– Gamification and peer pressure are “nudge” strategies that can be implemented to help this cohort with financial literacy.
This session was guided by David Birch, Director at Hyperion, and Sophie Guibaud, VP of European Expansion FIDOR

How incumbents can work with startups

– Lean collaboration models are required for legacy banks to properly engage with the FinTech community as start ups don’t have the financial bandwidth to go on multiple first dates with a single bank. Engaging with a FinTech needs to be fast and simple.

– FAANG’s (top 5 tech giants) have no interest in becoming banks but they already provide users with the customer experience that they desire and can easily partner with FinTech to pick-off the low hanging fruit and seek new revenue streams.
This session was guided by Jeffrey Tijssen, Head of FinTech and Partnerships at CAPCO, and Philippe Gelis, CEO of KANTOX

Use cases for distributed ledger technology

– Many banks are investing in distributed ledger technology but we are still in the early days as few have identified truly scalable use cases. One thing for certain is that the current pace of change will be slow but the impact of this technology will be enormous, time to be patient and settle in.

– Cryptocurrencies are here to stay but it won’t gain wider traction until there is a regulatory framework in place to really take off.
This session was guided by Chris Skinner, Co-Founder 11:FS, and Diana Biggs, Head of Business Model Innovation at HSBC

Open Banking

– Open banking is not just about the future of financial services, it’s about creating the future of commerce by leveraging technology, data, and collaboration. Incumbent banks need to open-up their data coffers to provide consumers with real time data driven experiences that enable hyper personalised services

– Those CTO and data privacy officers that pro-actively seek collaboration strategies with direct and indirect competitors will benefit from a first mover advantage in the new banking paradigm

This session was guided by Louise Beaumont – co-Chair of Open Banking Group, and Lu Zurawski, Consumer Payments Practice Lead, EMEA, ACI WorldWide

These insights are only the tip of the iceberg as a lot of the value generated by the retreat comes from the informal chats and connections that people made. We hope to see you at our next retreat!

To further explore these topics you can request here: https://www.claropartners.com/work/thought-leadership/ our point of view papers on Always in Beta, Financial Services for Digital Natives, Personal Data Economy, and Digital Selves – a new project we are currently inviting participants for and discussed at the retreat.

Oct 4, 2017